Travel DX Solutions
We’re building the infrastructure for tourists visiting Japan right here in Japan. From check-in to repeat purchases, we provide a seamless, end-to-end experience centered on each traveler’s digital ID.
It all starts at the hotel check-in. We deliver a digital wallet to each traveler while addressing the challenges faced by businesses on the ground . We provide information and guidance throughout their stay via an AI concierge, and our goal for the future is to integrate stablecoin-based payments.
Payments handled by AI agents are undoubtedly the future. However, they won’t just happen on their own. Building up real-world use cases at true scale— that’s exactly what UPBOND is doing on the ground in Japan.
Travel DX Solutions: A 2-Minute Overview
From check-in and AI-powered stay support to future payment integration. Watch this video to learn about our current services and future plans.
Three Industry Challenges That Fragment the Travel Experience
Travelers retain control over their data, while facilities can streamline their operations. This new experience platform reconciles these two seemingly conflicting needs.
Growth in Inbound Demand
The burden of supporting multiple languages and currencies, as well as identity verification, is increasing. Since we cannot fully meet language and payment needs, the procedures required when customers visit the store have become a bottleneck.
Labor Shortages in the Hospitality Industry
We have to manage front-desk operations with a limited staff, and the workload associated with in-person procedures hinders our ability to maintain and improve the customer experience.
Data is scattered across facilities, resulting in a fragmented experience
Traveler information is managed separately by each facility, resulting in suboptimal interactions during and after their stay, which disrupts the path to repeat business.
Web3 Regicard — Digital ID Self-Check-In
A self-check-in solution utilizing DID/VC (Decentralized ID and Verifiable Credentials). It allows you to securely share your passport information in advance before arriving at the store, minimizing the check-in process at the front desk.
Self-Check-In
Streamline check-in procedures by pre-registering your passport and verifying your identity before your visit.
Selective Disclosure of Information
Travelers can choose for themselves what information to disclose to the facility (self-sovereign data management).
Multilingual and Multicurrency Support
Meeting the language and payment needs of inbound travelers.
Proven Track Record in Live Operations
Currently in full operation at 17 APA Hotels. Proven track record of implementation at 27 “MIMARU” apartment hotels.
Pre-registration
Share your passport information securely via your smartphone before visiting the store.
Identity Verification (DID/VC)
Identity verification using decentralized IDs and verifiable credentials. Travelers retain control over their data (selective disclosure).
Check-in Complete
Minimize front-desk procedures and reduce in-person interactions when customers visit.
Travel Agent — Get travel destination information via chat
Travel Agent is an AI concierge for travelers operated by UPBOND, Inc. Through LINE and WhatsApp, it provides multilingual assistance with inquiries during your stay, as well as information on nearby restaurants and tourist attractions.
Inquiries During Your Stay
We accept questions via chat regarding hotel facilities, services, and early check-in, and provide the necessary information.
Guide to Nearby Attractions
We'll help you find the information you need while traveling, such as nearby restaurants, tourist attractions, and transportation options.
Multilingual Chat
You can contact us via LINE or WhatsApp in multiple languages, including Japanese and English. The services available vary depending on the channel and facility you use.
Terms of Use
Travel Agent is an AI-powered information service. Since the answers may contain errors, please also check the official information from each facility regarding business hours, rates, and availability. Availability and conditions for reservations and purchases are subject to the policies of the respective service providers.
Future Expansions
We are exploring data sharing based on travelers' consent, providing information to encourage repeat visits, and integrating AI-powered booking and payment systems. These are future plans, and not all of these features are currently available.
Operator / Contact Us
UPBOND Co., Ltd.
8th Floor, Mansion 31, 6-31-15 Jingumae, Shibuya-ku, Tokyo
Main Phone: 03-6275-0952
Contact: biz@upbond.io
Implementation Track Record and Partners
Take the Customer Experience to the Next Level
We’re transforming the digital customer experience with Web3 authentication and AI agents. Feel free to contact us for a consultation.