Travel DX Solution
Building everyday infrastructure for international visitors here in Japan. From check-in to repeat purchases, we connect every step of each traveler’s journey using their digital ID.
It all starts at hotel check-in. We solve the challenges hotels face on the ground while providing each traveler with a digital wallet. Our AI concierge provides guests with information throughout their stay, and we aim to integrate this with payments using stablecoins in the future.
Payments made by AI agents are certainly the future. But that future won’t come just by waiting for it. Creating opportunities for real-world adoption on a large scale— that’s the work UPBOND is doing on the ground in Japan.
The Travel DX Solution in Two Minutes (Japanese Audio)
From check-in and AI support during your stay to future payment integration: a video overview of our current services and what’s next.
Three Industry Problems That Fragment the Travel Experience
Travelers retain control over their own data, while hotels operate more efficiently. A new experience platform addresses both of these competing needs.
Growing Demand for Inbound Travel
Multilingual, multi-currency services and identity checks add to the workload. When language and payment needs are not met, arrival procedures become the bottleneck.
Staff Shortages in the Hospitality Industry
Front desks have to operate with limited staff, and the workload associated with in-person procedures makes it difficult to maintain and improve the guest experience.
Data scattered across different properties fragments the user experience
Each property manages guest information separately, so touchpoints during and after the stay are not optimized, and the path to a repeat visit is lost.
Web3 Regicard — Digital ID Self-Check-In
A self-check-in solution built on DID/VC (decentralized identifiers and verifiable credentials). Guests securely share their passport details before arrival, which minimizes front-desk procedures.
Self-Check-In
Passport pre-registration and identity verification prior to arrival streamline front-desk procedures.
Selective Disclosure
Travelers choose what information to share with the property (self-sovereign data management).
Multilingual, multi-currency
Meets the language and payment needs of international travelers.
Live in Production
Live in production at 17 APA Hotel properties. Deployed at 27 MIMARU apartment hotels.
Pre-registration
Before arrival, guests securely share their passport information from their smartphone.
Identity Verification (DID/VC)
Identity is verified using decentralized identifiers and verifiable credentials. Travelers retain control over their data (selective disclosure).
Check-in Complete
Front-desk procedures are kept to a minimum, reducing face-to-face interactions upon arrival.
Travel Agent — Local Information via Chat
Travel Agent is an AI concierge for travelers, operated by UPBOND Inc. Available on LINE and WhatsApp, it answers questions during your stay and provides information on nearby restaurants and attractions in multiple languages.
Questions During Your Stay
Answers questions via chat regarding the hotel's facilities and services, as well as pre-check-in matters, and provides guests with the information they need.
Nearby Recommendations
Helps travelers find what they need while on the road: nearby restaurants and attractions, transportation options, and directions.
Multilingual Chat
Travelers can make inquiries in several languages, including Japanese and English, via LINE or WhatsApp. The options available depend on the channel and the property.
About the Service
Travel Agent is an AI-powered information service. Its answers may contain errors, so please also check each property’s official information for hours of operation, prices, and availability. Whether you can make a reservation or purchase something—and under what terms—depends on the service to which you are referred.
What's Next
We are exploring consent-based data sharing, ways to encourage repeat visits, and AI-powered booking and payment systems. These are future plans; not all of these features are available today.
Operator and Contact Information
UPBOND Inc.
Mansion 31, 8th Floor, 6-31-15 Jingumae, Shibuya-ku, Tokyo, Japan
Main phone: +81 3-6275-0952
Email: biz@upbond.io
Customers and Partners
Take the customer experience to the next level
Transform your digital customer experience with Web3 authentication and AI agents. Contact us to get started.